Internal tools design
Business System Design
We create user-friendly custom tools for operations teams, moderators, support, and management.
Sounds familiar?
When do internal tools need an updated UI/UX design?
If your team spends too much time on repetitive clicks, makes mistakes during moderation, or has a steep learning curve, a well-designed interface will solve the problem.
01
Low processing speed for requests and data
Operators and support staff perform dozens of unnecessary actions and switch between screens repeatedly, slowing down the entire operational system.
02
Frequent errors due to a cluttered UI
Due to the lack of tooltips, validation, and clear statuses, employees accidentally delete data or make critical errors.
03
Long and expensive onboarding of new employees
The tool's interface is so complex that it takes weeks for a new employee to master it, requiring constant supervision from a mentor.
04
The team uses dozens of disparate services
Data is scattered across spreadsheets, messengers, and legacy dashboards. There is no unified workspace with clear, transparent statuses.
05
Lack of flexible access rights management
Employees see unnecessary information or, conversely, lack quick access to the features needed for their role.
06
The tool was developed haphazardly without a unified system
With the introduction of new features, the interface lost its consistency, and developing new internal modules requires too much time and resources.
Tool formats
What internal tools we develop
We design custom services for your company's specific operational processes — from moderation consoles to employee portals.
1
Custom Admin Panels and Back-Office
User-friendly systems for managing content, users, orders, catalogs, and product settings. 02 / Operator panels
2
Support and moderation tools
Specialized interfaces for fast ticket processing, content moderation, profile verification, and conflict resolution.
3
Internal employee portals
A single workspace for onboarding, knowledge base, time-off requests, time tracking, and internal communications.
4
Operational dashboards and analytics
Real-time dashboards for monitoring team workload, task statuses, system logs, and operational metrics.
5
Bulk data processing tools
Interfaces for import/export, bulk editing, filtering, and quick search across large amounts of data.
6
Designs for all necessary pages and a UI Kit
A ready-to-use Figma component system for internal development that allows the team to quickly assemble new admin pages.
There is no need to rebuild everything at once. Let's start with the single process that takes the most time.
How to evaluate the benefits
What can be measured and improved
Before starting the work, we determine the metrics for the selected process. After implementation, we compare the results and see what has changed.
01
Execution time
How much time the team spends on typical tasks.
02
Repeated corrections
How often the result has to be adjusted or redone.
03
Independence
How many tasks employees can complete without additional help.
04
Waiting time
How long a task sits idle between process stages.
05
Handmade
How many operations the team still performs manually.
06
Data duplication
How often the same data has to be re-entered.
07
Search for information
How much time employees spend searching for the necessary data.
08
Extra steps
How many unnecessary actions are needed to complete the task.
09
Switching between services
How many different tools need to be used within a single process.
10
Routine operations
How much work time repetitive actions take.
11
Status tracking
How much time does the team spend trying to understand what has already been done.
12
Repeat requests
How often employees have to clarify the same information.
Our Projects
Systems built around real-world processes
We design internal products for diverse businesses, teams, and workflows. From standalone tools to comprehensive systems.
Like our approach? Let's discuss your project.
FAQ
Frequently asked questions from clients before starting cooperation
That is why we have gathered the most frequently asked questions we receive from clients: about the scope, timelines, existing systems, and the outcome of our cooperation.
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